shipping process

All the products are made by hand with care, so it’ll vary each times ( 3-7 days). Once products are ready, usually it takes 2-3 working days within UK, 3-7 days to EU, 7+ days outside EU.

shipping costs

Shipping costs will be added to your order during the time of purchase. You can select either Royal Mail 2nd Class or Tracked&Signed, and the fees are depending on the weight according to the Royal Mail. For 2nd Class, It’ll be between £1.40 - £4, and Tracked&Signed will be between £3.44 - £5 within UK. For EU&other countries, it’ll be from £9.75.

Please contact me for a big purchase and I will give you free standard shipping.

Return & Exchange

An order is only complete once you are fully satisfied. Therefore, AMAMAMA offers the option of returning items within 30 days of receipt.

 

1. Please note the following:

  • Items may be returned within 30 days of receipt.

  • The item must be complete, unworn and undamaged.

 

If you return an order without meeting the requirement above, we will unfortunately not be able to process it and it will be returned to you.

 

2.How does the return process work?

  • Send a message first to us via  “CONTACT” page with the subject “RETURN”.


3.Want your money refunded to your account promptly?

  • On receipt of your return, we will check whether it is in order. Your refund will then be paid into your account within 14 days.

 

If you wish to exchange an item, we kindly ask that you return the item. You can place a new order on the web shop. Please contact us first via “CONTACT” with the subject “EXCHANGE”.